We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Square’s Community Team believes some of the best ideas and strategies for growing a business can come from fellow business owners. In the Engagement Specialist role, you’ll work to execute on this vision by building and supporting creative, yet scalable, programs designed to increase peer to peer connections, and peer support in our online community. You’ll work closely with our team of Community Response Managers to ensure questions have thoughtful and accurate responses, provide feedback and insight into conversations, and act as a role model for community interactions. You’ll also champion our sellers’ needs internally, and use both qualitative and quantitative data to tell their stories.

You will:

• Be a daily, active presence in our online community with the intention of increasing peer-to-peer support and engagement between sellers

• Build and maintain relationships with our most active and engaged sellers

• Ensure seller questions and issues have an accurate and empathetic response

• Create engaging, proactive content, and organize and execute online (e.g.: webinars, live Q&As) and offline (e.g. meetups, workshops) events for our community members

• Publish a regular cadence of interviews, articles, and other types of engagement content

• Manage and maintain a content calendar for the community to track posts and engagement

• Track and share quantitative and qualitative data to ensure the voice of our sellers is heard and considered by other sub-teams within Support, and across Square

• Analyze data to determine community health, and design and test relevant interventions as needed

• Work cross-functionally to promote the community internally and connect internal stakeholders to community members

• Help support the Super Seller program that highlights top community contributors

• Be willing to break the rules 😉

You have:

• 1-3 years of community management experience

• Strong written communication skills, with the ability to explain complicated product and policy concepts in simple, jargon-free language using Square’s voice

• A proactive nature, and a high degree of motivation to go above and beyond to meet the needs of our community

• A creative approach to problem solving

• Willingness to work flexible hours as necessary, which can include a mix of weekends, mornings, evenings, and/or holidays, if needed

Even better:

• Prior experience and knowledge of Square hardware and software

• Prior experience with online community management, social media management, content management, and/ or advocate programs

• Prior experience in using Excel to analyze data and create reports

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.