We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

The Business Systems Analyst will play a key role in identifying and executing on innovative technology solutions to solve the business challenges facing Square’s rapidly expanding Customer Service Team. This person will become a subject matter expert in our Tools ecosystem - understanding how they work, the user experience of those tools and the data flows between them. The Business Systems Analyst will work across the full process of developing our new technology programs from gathering and documenting business and technical scope, to contributing on solution design, QA and analysis of the impact. The ideal candidate has strong collaboration skills, can connect the dots between business needs and technology solutions, and is passionate about process optimization. This role reports to the Head of Support Operations and partners closely with the Business Systems and Engineering teams.

You will:

• Become a subject matter expert in system behaviors, technology, dependencies and impacts

• Facilitate cross-functional project scoping meetings

• Develop and maintain functional specification documents for key initiatives, ensuring execution to business requirements

• Work closely with the Business Systems development team to scope out and propose the optimal technology solutions

• Manage the Quality Assurance testing process for system changes

• Measure the productivity impacts and improvements to our Customer Service teams

• Propose process improvement through automation and redesign

You have:

• Bachelor's degree required; major in a technical field strongly preferred

• Minimum 3 - 5 years of business systems experience, ideally in Services-oriented systems e.g. Salesforce Service Cloud

• Extensive experience documenting both business and technical requirements - ready for project execution

• Can-do attitude towards understanding and decrypting a complicated systems landscape

• Willingness to take on big challenges and own the results from brainstorming solutions to execution

• Strong communication skills and ability to work collaboratively across functions including product, marketing, analytics, engineering

• Experience with Excel is critical; experience with SQL and Tableau is not necessary, but a plus!!

• Strong leadership, teamwork, collaboration and communication skills

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.