Product Analyst, Risk

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square Secure focuses on simplifying risk and chargebacks for our sellers, protecting them so they can focus on their next sale. We are investing in this recently launched service, building new innovative products, like Chargeback Protection, to offer the best and most comprehensive coverage and tools in the industry. This role will focus on gathering data to understand what sellers want, helping design and build, then tracking impact of these new initiatives.


As a Product Analyst for Risk, you will:

  • Specialize in understanding, measuring, recommending and tracking improvements to the customer experience, primarily with our risk and chargeback services

  • Report on marketing and customer data, deflection, A/B testing of emails and other campaigns, and UX/UI design

  • Partner with Square’s product teams to prioritize and answer the most important questions where analytics will have material impact

  • Collaborate with business leaders, subject matter experts, and decision makers to develop success criteria and optimize new risk products, features, policies, and models

  • Build visualizations that expose the health and performance of our risk services

  • Communicate key results to senior management in verbal, visual, and written media

  • Help build a beautiful, friction-free risk, chargeback and security experience for both the seller and their buyers

  • Make sure our customers are connected to the products, features, and data that they need

Qualifications

  • 4+ years of industry experience in product analytics

  • Fluency with SQL

  • Knowledge and experience in leveraging analytics to make positive material impact on products and business directly

  • Ability to self-prioritize and work in collaboration with multiple product managers, engineering managers and marketing managers as a front-line analytics partner

  • Experience working with early stage products on data model design, data logging, and data validation

  • Extremely strong written and verbal communication skills and ability to build strong relationships and trust with our partners

  • Experience in programming or scripting to enable ETL development

  • Experience (or ability to quickly ramp up) in common data, analytics and visualization technologies (Amplitude, Tableau, Looker)

  • Experience (or ability quickly ramp up) in other database technologies like Hive and Vertica

  • Experience (or ability quickly ramp up) in a version controlled coding environment (like GitHub or Stash)

  • Plus for previous professional experience in product, marketing, business, or other related roles

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Privacy Policy