Business Systems Analyst, Salesforce

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We are looking for an energetic, process driven, and detail-oriented Salesforce Business Systems Analyst to join the Square CRM team. You’ll be responsible for the day-to-day system administration including: user management, basic configuration, identifying and troubleshooting issues, and documentation. In addition, you will collaborate closely with Sales, Marketing, Customer Support and Engineering teams to meet the needs and goals of the business.

You will:

  • Implement new enhancements including creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts

  • Work with Squares across the company (business, finance, marketing, product, engineering, customer support) as the business partner in using Salesforce to gain operational efficiencies

  • Perform customization of objects, fields, record types, page layouts, validation rules, workflows, process builder, email alerts, approval processes, list views, reports and dashboards

  • Support QA efforts during implementations and rollouts of new system features

  • Support installing and managing apps from the appexchange

  • Assist with data imports, exports, and updates using Data Loader

  • Create and maintain thorough, up-to-date, functional and technical systems documentation

Qualifications

  • BS or MS in Information Systems, Computer Science, or other relevant degree

  • 3 years of Salesforce system administration experience

  • Strong knowledge of record sharing leveraging profiles, role hierarchy, permission sets, account teams, and sharing rules

  • Proven ability to work creatively and analytically in a problem-solving scenario

  • Excellent teamwork skills, flexibility, and ability to handle multiple concurrent tasks

  • Must be a team player with excellent verbal and written communication skills

  • Ability to thrive in a fast-paced environment with high attention to detail

Even better:

  • Salesforce certifications

  • Familiarity with SQL/SOQL

  • Previous roles in a high growth, tech environment

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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