Capital Servicing Specialist

  • Full-time

Company Description

We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since. For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

Job Description

Square's Capital team is seeking a highly motivated Capital Servicing Specialist to provide support and risk mitigation within the business financing space. The Capital team at Square is responsible for safely providing funds to our customers to help them grow their businesses. In this role, you will provide support to Square merchants with Capital needs and become a leader in loan repayment and collections efforts. The ideal candidate will love helping businesses grow and finding creative ways to manage risk while improving the client experience. Successful agents quickly become experts on Square Capital and have an opportunity to impact the product roadmap and customer experience on a small, nimble team.

Job Responsibilities

  • Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses

  • Communicate with clients including investigative level conversations

  • Maintain or exceed established standards for customer service, and resolve minor issues with little or no supervision; escalate complex issues as necessary

  • Effectively use an internal escalation path for reviews requiring additional due diligence

  • Track and report performance metrics

  • Surface opportunities to improve tools, workflow and customer experience

Qualifications

  • Strong communication skills, self-motivation and results-oriented approach

  • Demonstrated customer service, organizational and analytical skills

  • Enjoy working in a fast-paced and rapidly changing start-up environment

  • Flexibility to adapt and able to manage multiple assignments while working independently

  • Strong Internet research, Google Docs and overall PC skills; SQL experience a plus

  • Bachelor's degree

  • 1+ years of professional experience with either a financial institution or payment provider preferred

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Privacy Policy