Onboarding Manager, Global Sales

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We are seeking a smart, enthusiastic, and successful sales and learning & development professional that has a passion for helping others succeed and the desire to develop his/her own skills to create high-impact sales readiness solutions for Square’s Sales Organization.

This person will evaluate the existing onboarding program and take it to the next level, speeding up the new hire ramp process, while ensuring our new reps sell within our culture & values. The ideal candidate will be a catalyst for learning and strategically optimizes curriculum to ensure high success for new hires. They embrace change and are comfortable navigating through ambiguity and chaos. They prefer autonomy in determining how to execute on key objectives and they have the internal drive to succeed amidst daily challenges.

His/Her success will be measured by their ability to effectively increase the quality and quantity of deals from our new hires, enhance the skill set of new sales reps to drive sales performance, decrease time to ramp, and scale an onboarding program that can be implemented in all offices.

Talent and learning analytics are a big part of this job, so you will be responsible for partnering with the sales leaders, sales operations, as well as HR business partners to define strategy, drive execution, and communicate the business impact.


You Will:

  • Drive the Sales Effectiveness strategy for onboarding across all sales functions (Sales Development and Account Executives) across all International markets

  • Identify onboarding requirements at 30, 60, 90 days of a new hire’s journey, across all segments and roles

  • Design and deliver a world-class onboarding experience for Square reps and gain buy-in from Leadership team

  • Determine right medium to deliver a world-class experience and at the right time (e.g., in-person workshops; virtual learning; videos; on-the-job support; management support; coaching tools)

  • Partner and build meaningful relationships within Square across multiple teams (Product marketing, Product experts, Management, Internal Learning & Development, etc)

  • Continue to dynamically update onboarding content as Square continues to evolve our product offering in a fast-paced environment

Qualifications

You Have:

  • Proven success in a previous sales role and a respected sales figurehead

  • Keen attention to detail, organization, and ability to drive projects to completion

  • Highly proficient at building strong, lasting relationships with the sales leadership team

  • Strategic thinker with the ability to execute

  • Proven success working with cross-functional teams

  • Exceptional presentation, written, and oral communication skills, including the ability to adapt content on the fly based on audience engagement

  • Ability to adapt curriculum or delivery of content based on different learning styles and personalities

  • Highly organized, detailed-oriented, and self-directed

  • Ability to travel ~25%

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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