Caviar Senior Support Associate

  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

Do you like helping and talking to people? Do you love the adrenaline that comes with urgent, important work? Are you a clear communicator?

We’re looking for seasoned, passionate people to join a team that’s the primary liaison between our customers and Caviar. Our #1 focus as a company is customer satisfaction -- our bar is very high in making sure we solve customer problems and meet their needs. While things will move at a fast pace, ensuring that happiness levels stay at 100% is the ultimate reward.

Qualifications

You Will

  • Provide email, phone and SMS support to diners and restaurants
  • Directly lead the support queues and coordinate a global team
  • Own and manage high impact projects
  • Achieve world-class customer satisfaction ratings
  • Perform real-time analysis and problem-solving of orders to provide optimal solutions for Caviar stakeholders
  • Operate in a highly autonomous environment which empowers you to make decisions
  • Strategically brainstorm, collaborate, and implement operational improvements and efficiencies

You Have:

  • At least 2 years of professional work experience
  • A friendly and customer service oriented demeanor
  • An ability to identify upstream blockers and prioritize solutions
  • A drive to consistently deliver results and exceed expectations
  • A strategic-thinking mentality
  • A hunger to learn
  • Restaurant industry or hospitality experience is a plus
  • Proven history of customer support (required)
  • BA/BS preferred (or equivalent work experience)

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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