Product Analytics Lead, Hardware

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

As a lead for the hardware product analytics team you will help set the direction of hardware product analytics at Square, help guide the team in prioritizing and completing work and contribute on a day to day basis to getting the work done. Our hardware product analytics team serves the critical purpose of supporting our hardware product team and hardware operations team in understanding product performance, product usage, customer trends, marketing performance, and product opportunities.  


You will:

  • Lead a cross functional team of product analysts in prioritizing work and delivering data supported insights and recommendations.

  • Support product analysts in completing their work accurately and efficiently.

  • Bring data to help inform product decisions and product strategy.

  • Define and report on key metrics for product performance and product usage.

  • Ensure product objectives are being achieved through putting in place dashboards and helping to actively monitor performance.

  • Help evaluate new product opportunities through building financial forecasts and sizing markets.

  • Perform deep dive analysis into specific metrics to understand the underlying influencers driving changes in usage and customer behavior.

  • Help to make our product data accessible for other stakeholders.

Qualifications

You have:

  • 2 - 3 years of experience managing a product analytics team

  • 5 - 7 years of experience working in product analytics or consulting (with a data focus)

  • BA/BS or Masters degree, preferably in a technical field

  • Expert-level Excel modeling skills

  • Strong proficiency with relational databases and SQL

  • Comfort working with large datasets and solving ambiguous problems

  • Excellent attention to detail and a strong strategic mindset

  • Excellent communication skills, particularly when explaining technical matters

  • Self-starter and high degree of motivation to go above and beyond the task at hand

  • An interest in working closely with a product management team on consumer hardware products


Even better:

  • Experience with Hive / Vertica

  • Experience with data visualization technology, such as Tableau or Looker

  • Experience with ETL development, including data ingestion & pipeline management

  • Experience with Python and/or R

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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