NPI Operations Program Manager

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Square Hardware team is looking for a dedicated Operations Program Manager to be responsible for taking a product from development to mass production. This individual will have total factory ownership and strong operational management experience to manage selected OEMs and achieve objectives for Square.

This person will lead and manage the effort to take a program from ramp to end of life cycle while working closely with Engineering and Quality to resolve quality and/or yield issues.

Qualifications

You will:

  • Work cross-functionally with retail, planning, & product marketing to ensure that final product supply can meet demand.

  • Collaborate with the same cross-functional team to coordinate product launch timing

  • Build strong relationships with CM’s to ensure high quality and to ensure a predictable supply.

  • Manage overall capacity plan, including coordination of equipment, fixture & materials for ramp

  • Work closely with the engineering, quality, and product teams to identify risks and opportunities in manufacturing / production

  • Be responsible for operational readiness of new production

  • Provide initial assessment for manufacturability of early product designs

  • Drive manufacturing efficiency and yield improvements for post-ramp products

  • Work closely with GSMs to ensure component supply matches the build plan

  • Work alongside the hardware engineering team during development to prepare for EVT, DVT, PVT & ramp. This includes: factory support & build-readiness prep

You have:

  • Bachelor’s degree plus minimum 3 years experience in a supply chain or similar operations role.

  • Product development or relevant engineering experience (preferred)

  • Willingness to travel ~30% of the time

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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