Technical Writer

  • New York, NY, USA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We’re looking for a Technical Writer whose passion is helping developers be successful. We’re aggressively growing the Square Developers team as we expand the platform and engage the broader developer community.

We consider documentation an integrated product that’s as critical to developer success as the APIs it explains. The Technical Writing team helps set our documentation strategy and partners with Developer Experience Engineering team to make documentation an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers.

Come grow the Square developer community!

You will:

  • Write clear, concise, and human documentation for Square’s external developer audience.

  • Develop code samples and interactive tutorials to help developers get up to speed quickly.

  • Democratize the documentation process across the Developer Platform team, serving as an editor for contributing engineers.

  • Work with product managers, developer evangelists, designers, and marketing to shape the entirety of the Square developer experience, including community development and developer outreach.

  • Work cross-functionally with our product teams, other engineering teams, and partner developers in the design and delivery of Square’s global developer platform.

  • Contribute occasionally to internal documentation initiatives.

Qualifications

  • Proficient writing in English.

  • Comfortable working in a semi-structured writing environment with evolving processes and homegrown systems.

  • Comfortable handling multiple deadlines and self prioritization of ad hoc requests.

  • Experience working directly with engineers, product managers, and other stakeholders to help document (and define) new developer products and features.

  • Experience writing common forms of developer documentation (API reference, conceptual guides, and tutorials).

  • Experience writing Markdown and HTML by hand.

  • Experience working with teams developing tools and applications in at least one of: Go, Java, Ruby.

  • Experience writing coding examples in pseudocode and at least one of: PHP, Ruby, .NET, Python, Java, C#, Swift/Objective-C — and the desire to gain experience with more.

  • Comfortable navigating and reading source code in a variety of languages.

  • Comfortable working with the Linux command line in a Macintosh environment.

  • Familiarity with version control systems.

  • Interest in learning and working with JavaScript DOM.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.