We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Square’s Payments Team is responsible for every dollar that moves through our acquiring partners, our networks, and our internal systems. The Payments team’s mission is to make payments efficient, effective, and low-cost for Square and to open the payments industry to Square’s innovation. The Onboarding Platform team resides within the Payments team and is responsible for verifying the identity of new merchants and making appropriate underwriting decisions. Onboarding is a key focal area for Square going into 2018.

As an Operations Manager, you’ll be a vital member of the global Strategic Operations team responsible for enabling the Payments business at the heart of Square. Your focus, along with the overall team, will be to help our Onboarding function scale with ease and confidence. Within Operations, we partner with external vendors, along with our peers in Product, Engineering, Finance, and other cross-functional areas as part of a continuous feedback loop, so that we can deliver the best possible payments and onboarding experience for merchants across the globe.

You will:

• Collaborate with Payments leadership to develop Onboarding Operations into a seamless function by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.

• Manage one or more key relationships and run all operational components of those relationships – including onboarding, escalation, and business-as-usual.

• Design and monitor reports and dashboards that capture deep insights into our business through leading and lagging indicators, visualizations, and early warning mechanisms.

• Partner with our Onboard Platform engineering team to identify gaps, examine opportunities, and model improvements against speed, cost, and match rates.

• Collaborate with engineering to build-out critical tools, automate routine work where possible, and address longer-term or recurring issues.

• Own Onboarding issues from beginning to end, working with engineering and external partners to troubleshoot and resolve issues in a systematic and timely fashion.

• Support implementation teams within Payments and across the entire company as a subject matter expert on operational matters.

You have:

• 4+ years of operations experience at a high-growth tech company.

• Strong understanding of economic, legal, regulatory, and technical factors shaping Identity Verification requirements and delivery.

• An affinity for systems thinking and continuous improvement.

• Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive collaborative resolution in a swift manner.

• Strong analytical skills that will allow good reporting and understanding of problems.

• Exceptional written and verbal presentation skills coupled with ability to drive consensus.

Even better:

• 4+ years of payments industry experience

• Experience working with external technology partners and vendors

• Training in Lean / Six Sigma

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.