We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

We are looking for a talented, passionate, and self-motivated researcher recruiter to join our team at Square. In this position, you will connect Square with the sellers and buyers we serve—learning from their context and needs. This ensures our products and services are useful, innovative, and delightful. A successful candidate will have empathy and interest in people, with rigor and experience in project management, office management or event coordination.

You will:

• Support the research team to define and source participants needed for research projects.

• Review research plans to ensure we identify best fit participants to gather quality and relevant feedback from.

• Work with multiple product teams with overlapping priorities and objectives.

• Screen candidates for availability, interest level, and appropriate qualifications.

• Coordinate study logistics, including participant scheduling, facility scheduling, and incentive payments.

• Help setup and manage the progress of participants participating in online research platforms.

• Become familiar with the online research platforms to best support research projects.

• Create new and maintain existing relationships with Square and non-Square sellers.

• Maintain a high level of integrity representing the Square brand.

• Capture, share and track merchant insights.

• Research new tools and systems to offer the best recruiting capabilities.

You are:

• A people person: You can quickly establish an easy rapport with a wide variety of people through both speaking and writing. You are a master at cold calling and being persistent while maintaining a friendly composure.

• A passionate organizer: You are fast-moving, efficient, and detail-oriented.

• A multi-tasker: Experienced with balancing multiple varied projects at once and performing at a high level.

• Skilled at working independently, collaboratively, and networking

• Well versed in survey tools (such as Google surveys or SurveyMonkey), and Google productivity tools- or eager to learn.

• An office manager, event coordinator or project manager in your past life.

• 2-3+ relevant experience

Even better:

• Familiarity with customer relationship management software (e.g., Salesforce)

• Familiarity with Adobe creative suite

• Working knowledge of Keynote, PPT or Google Slides

• Personal mission of supporting local businesses

• Connected to a wide network of business owners

• Direct experience working with market and/or UX researchers

• Experience with any online research platforms

This position is a contract position. The best candidate will be interested in learning the nitty-gritty of user research - it is a great stepping stone into the wonderful world of UX research.

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.