Business Operations Analyst, Risk

  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

In Risk Business Operations at Square, you'll design, build, and operationalize systems and processes to root out high-risk activity across the Square platform of products. We are looking for an analyst to join our Risk Business Operations team, which is directly responsible for the most complex process and analytical work.

The Business Operations Analyst will leverage analytical and project management skills to drive Risk efficiency and effectiveness throughout Square. You will work hand in hand with Square’s product teams and partner closely with many organizations across the business -- e.g., data science, engineering, finance, operations, sales, and more. You will have the opportunity to drive innovation and influence Square’s global Risk roadmap, programs, and processes.

You will also manage top level Risk KPIs, establish core operational metrics, and drive process improvements through analysis. The analyst is also responsible for building and coordinating executive presentation materials for Square’s leadership team. The ideal candidate possesses exceptional analytical, cross-functional, and communication skills. This role will require a bias toward taking action in a fast-paced environment.

 

You will:

  • Diagnose problems and develop compelling, data-driven recommendations

  • Partner with Product, Engineering, and Data Science teams to design solutions to operations problems, influence product roadmaps, and solution new products/processes

  • Manage the development, reporting, and visualization of key performance indicators for the entire Risk organization

  • Drive innovative risk solutions through third party evaluation and integration with a focus on improving the seller experience

  • Design and develop executive presentations for Square’s leadership and board members

Qualifications

You have:

  • A BS/BA in Statistics, Mathematics, Engineering, Operations Research, Management Science, Computer Science, Economics, Business, or a related technical field

  • 3-6 years of relevant experience (or masters & 2-4 years)

  • Strong analytical skills and problem solving ability

  • Advanced proficiency in SQL

  • Experience with designing and creating data visualizations (e.g. Tableau, Looker)

  • The ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion

  • A strong passion for Square’s mission

 

Even better:

  • Experience with scripting and data analysis programming languages (e.g. Python, R, etc)

  • Experience using statistics and machine learning to solve complex business problems

  • Experience in Payments and/or Risk Management

  • Consulting / project management experience

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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