Content Specialist, Square Secure

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square Secure is the external brand for Square’s risk and security services. Sellers look to Square Secure to shoulder the burden of complex, weighty matters like financial security and fraud management so that they can focus on what they do best—running their business. But it’s not just a sense of security that Square Secure provides sellers. We’re an agile team that applies insights about our sellers’ experiences to create tools that help them improve the financial health of their business.

One of Square Secure’s best tools in making its sellers feel supported is creating accessible, actionable content. To that end, the Square Secure team is hiring a Content Specialist to champion direct, clear, and transparent content for Square sellers. In this role, you will:

  • Collaborate across many teams. Partner with multiple cross-functional teams to evolve products in concert with our risk-focused understanding of the seller experience. Create consistent, accurate content that directs them to helpful education or instructional content.

  • Write nimbly and clearly. Risk and security can be wonky stuff. Clear up confusing or jargon-heavy content to reassure customers during a complicated and potentially stressful experience—while ensuring content is reflective of Square’s tone and voice.

  • Multi-task like a boss. Manage multiple content projects, dependencies, and timelines at once, and deliver on moving deadlines.

  • Tailor content for a worldwide audience. Square’s reach is global. Collaborate closely with international teams to develop an understanding of the intricacies of their market and localize US-content across multiple locales.

  • Be experimental. Keep an eye on the data. Run tests, leverage seller feedback, feedback from Risk agents, and other data points to improve existing content and team processes.

Qualifications

You have:

  • Strong written communication skills, with the ability to explain complicated product and policy concepts in simple, empathetic, jargon-free language using Square’s voice

  • Strong copy editing skills, with the ability to quickly identify style and grammar errors

  • Strong analytical skills and a risk mitigation mindset that allow you to think and act strategically around areas of opportunity

  • An understanding of how to convey enthusiasm and empathy while protecting Square's internal controls

  • A proven track record of high-performance in your current role, demonstrable project management skills, strong attention to detail, excellent time-management and organizational skills, and a creative approach to solving problems

  • Comfort in delivering consistently high-quality work within short or flexible timelines, and with evolving tools

  • Experience in managing relationships with cross-functional partners and balancing competing priorities across multiple stakeholders

  • A proactive nature, a positive attitude, and a high degree of motivation to go above and beyond to learn new skills and get things done

Even better:

  • Experience and/or expert knowledge of Square hardware and software

  • Prior experience in the technology, payments and/or risk industries

  • Experience in brand marketing, advertising, or a related field

  • Experience with the theory and practice of educational content creation

  • Experience in creating annotated screenshots, gifs, and screencast videos

  • Experience in using Google Analytics, and other tools, to measure the effectiveness of content initiatives

  • A basic understanding of HTML and markdown

  • Experience in localization

  • Fluency in Spanish or French

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Privacy Policy