Capital Administrative Specialist

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, and helping the ice cream shop pay its employees. And, with Square Capital, we have extended over $1 billion in funding to our sellers, helping them manage their cashflow and making it easy to invest in and grow their business. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square's Capital team is seeking a highly motivated Capital Administrative Specialist to provide assistance within the business financing space. The Capital team at Square is responsible for safely providing funds to our customers to help them grow their businesses. In this role, you will review Capital loan applications for identity verification. The ideal candidate will love helping businesses grow and finding creative ways to manage risk while improving the client experience. Successful agents quickly become experts on Square Capital and have an opportunity to impact the product roadmap and customer experience on a small, nimble team.

Qualifications

Job Responsibilities:

  • Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses

  • Effectively use an internal escalation path for reviews requiring additional due diligence

  • Verify loan application information for accuracy

  • Work with high level of autonomy in a remote office  

  • Occasionally assist state examiners with office visits and examination requests


Job Qualifications:

  • Strong communication skills, self-motivation and results-oriented approach

  • Demonstrated customer service, organizational and analytical skills

  • Enjoy working in a fast-paced and rapidly changing start-up environment

  • Flexibility to adapt and able to manage multiple assignments while working independently

  • Strong Internet research, Google Docs and overall PC skills

  • Bachelor's degree

  • 1+ years of professional experience with either a financial institution or payment provider preferred

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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