Capital Operations Program Manager
- Full-time
Company Description
We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, and helping the ice cream shop pay its employees. And, with Square Capital, we have extended over $1 billion in funding to our sellers, helping them manage their cashflow and making it easy to invest in and grow their business. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Job Description
- Work closely with functional leads to assess and improve the quality of credit review and collections and support calls and other customer communications
- Make recommendations for automated internal control reports to capture incidents of policy and procedure non-compliance
- Recommend training interventions for the operation to address any regulatory, process, or customer handling needs identified in the QC process or otherwise
- Administer the Compliance Training Schedule for Capital
- Ensure that each business area is properly administering the Vendor Management policy and Vendor Management Policy Addendum
- Liaison between Square Inc. Vendor Management team and each business area DRI to ensure proper new vendor on-boarding
- Provide oversight to ensure appropriate vendor management follow-up takes place
Qualifications
Bachelor’s degree, preferred in Business, Finance, Accounting, Statistics
3+ years experience in Capital Operations or previous work in a banking operations
Good understanding of banking regulations preferred
Solid capability with Google documents
SQL experience a plus
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.