We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

We have an incredible team that is on a mission to make commerce easy for all types of businesses. Square Invoices focuses on helping our merchants create professional looking invoices so that they can get paid quickly from anywhere, at anytime. As a Product Manager on the team, you will have an opportunity to drive impact for the millions of small businesses utilizing our platform to start, run and grow their business.

You will be responsible for defining the product’s strategy, coordinating and executing projects, and optimizing our customers’ journeys through all stages of the funnel (from onboarding to becoming successful, active sellers on the platform). Our approach is both customer-focused and data-driven. So you will need to dig in to deeply understand our customers and their needs, define and analyze experiments, and guide the team to move fast and ship solutions.

In this role, you will also collaborate closely with designers, engineers, analysts, marketing, and other cross-functional team members within the organization to ensure that our product reaches customers and provides a remarkable, delightful experience. Thus, on any given day, your job may include identifying growth levers for the product, building new experiences, iterating on experiments, and planning or prioritizing initiatives. You should also be willing to take risks and push boundaries, trying anything and everything that helps drive Square Invoices’ long-term success!

If you're looking to impact the growth and direction of a large business within Square, you will find this role compelling, challenging, and rewarding.

You will:

• Help shape and drive the strategy for Square Invoices

• Define the key objectives and ensure KPIs are tracked for measuring success

• Interview and deeply understand the jobs-to-be-done of our sellers

• Create hypotheses and work closely with our product, engineering, analytics and marketing teams to document, design, implement, and analyze growth experiments

• Prioritize a roadmap and champion for requests from outside the team

• Work with our executive leadership team as well as leaders across product to grow our active seller base

• Influence key stakeholders throughout Square in order to align resources and prioritization

You have:

• 3+ years of experience in a product management role, ideally with a product during a product of hyper-scaling, that has served millions of customers, internationally.

• Strong customer empathy and experience shaping product direction and execution based on customer needs

• Comfort with data analytics and statistics to retrieve, manipulate, and visualize data as necessary in order to design effective experiments and use quantitative intuition to interpret results

• Understanding of potential acquisition channels (social, paid, affiliate, sponsorships, SEO, word-of-mouth, etc.) and their advantages, trade-offs, and idiosyncrasies

• Creativity, strategic thinking, and leadership skills

Ideal Candidates May Have:

• Experience with building their own company or participating within a startup during a hyper-growth phase

• Growth PM experience at a company with an established Growth practice (e.g. Facebook)

• Domain experience with invoices and/or accounting (e.g., working at Quickbooks, Freshbooks, Invoice2go, etc.)  

• Empathy (and experiences) running businesses that relied on invoices workflows (e.g. ran a small biz that relied heavily on invoices and recurring payments)

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.