We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

As a part of our creative operations team, the Traffic Manager is responsible for the efficient management of the creative-production workflow. They will collaborate with all relevant marketing teams to intake and screen all new projects, assign resources, and coordinate overall creative team project tracking. Particular focus on resource allocation, schedule facilitation and workload balance.

Responsibilities

• Maintain overall traffic process that includes proper assignment of appropriate resources in a timely manner:

  • Monitor resource request system, ensuring correct resources are assigned for each request.

  • Monitor and communicate with stakeholders regarding high level milestones

  • Monitor company trends, including but not limited to product updates, which often precede requests

  • Conduct initial evaluations new project request scopes for accuracy and completeness, collaborating with creative ops lead and creative leads as needed, gaining all necessary project briefs and approvals to move projects forward.

  • Manage all weekly handoff with project leads; collaborate with Creative Leads in assigning appropriate resources to projects and proposals.

• Coordinate roll-up of creative team project tracking for clarity within the creative teams and transparency for our stakeholders:

  • Coordinate weekly status updates for all projects in collaboration with the creative project managers; work with creative ops lead and creative leads to reschedule projects and reset expectations based on new or changing priorities.

  • Identify and escalate potential issues to creative ops lead; pro-actively work with creative ops lead and creative leads to address potential risks.

  • Communicate critical information to relevant parties in a timely manner

• Track and manage resources across creative teams; Identify resource opportunities:

  • Maintain a list of all resource requests, and track resource assignments across design, production, copy, video and photo teams.

  • Work with Creative Leads to monitor current workflow and trends, and communicate any possible issues with too much, or too little, work coming into the department.

  • Interview external resources and promote available resources on a regular basis.

• Actively identify and suggest process improvement opportunities.

Requirements

• Three to five years of hands-on studio and/or traffic management

• Broad experience working directly in a high-volume, fast-paced, constantly changing creative environment

• Proven problem solver with expert knowledge of creative workflow best practices

• Ability to construct workable solutions when presented with multiple and, often times, conflicting points of view

• Superior organizational skills with the ability to multi-task and manage time

• Unflappable, with the ability to bring a sense of calm assurance to high-energy interactions

• Excellent interpersonal, leadership, listening, and communication skills

• Ability to elicit cooperation from senior management and other departments

• Experience with spreadsheet, word processing, presentation, and creative workflow software. I.e. JIRA

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.