Strategy & Operations Associate

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

As Strategy and Operations Associate, you’ll support our team in identifying opportunities to drive ‘top line’ growth, find and implement process efficiencies and support the commercial success of the business. You’ll work closely with the Australian Head of Strategy and with local and San Francisco based product and business teams to build strategic and tactical initiatives.

To support our rapid growth in Australia, we’re looking for an energetic and customer-focused Strategy and Operations Associate to help optimise our business operations and assist in implementation of our Strategy.

You Will:

  • Assist and respond to the day-to-day commercial operations for Square Australia. Includes but not limited to, reporting, model builds and capacity planning and forecasting   
  • Drive and own discrete analyses to guide Sales efforts and focus campaigns 
  • Assist in Seller deal structuring and pricing and development of large scale proposals / tenders
  • Design and implement necessary analytics to measure and optimise partnerships across distribution channels 
  • Own tactical initiatives - from analysis to implementation to quickly drive outcomes for our business 
  • Undertake ongoing optimisation reviews across our value chain to analyse, test, implement, operate and iterate improvements to our day-to-day processes
  • Assist with development of quantitative and qualitative analyses that can be used to support our growth and engagement with Sellers and the broader industry through our communications strategy
  • Become the local subject matter expert in Square’s vast data assets and data science approaches 
  • Support the Head of Strategy with projects to bring new products and services to market - including project management activities, analysis, requirements gathering and internal and external stakeholder engagement 
  • Work cross-functionally across Square including operations, product, marketing, legal and finance 

Work Environment & Benefits:

  • Accountability and flexibility across a small and fast paced team
  • Private insurance coverage for you and eligible dependents
  • Monthly gym stipend
  • Daily meal allowance
  • Progressive startup office environment
  • Competitive salary with significant career growth opportunities
  • This is a highly collaborative and cross-functional role and this person will need to work across all of Square, both in the Melbourne office and with headquarters in San Francisco, CA

Qualifications

You Are:

  • Resilient, persuasive, and persistent.
  • Intellectually curious, ‘growth mindset’ and biased towards action
  • Highly detailed and structured thinker with the ability to assess business opportunities and read prospective partners
  • Passionate about delivering an end-to-end Seller experience that is best in class.
  • Excellent interpersonal skills, the ability to think and communicate creatively, thoughtfully, and on your feet with diverse technical and non-technical groups, spanning all organisational levels
  • Self-starter and high degree of motivation to work in a fast-paced environment with the ability to thrive under minimal guidance
  • Strategic thinker and tactical executor – able to shift from big picture to detailed operations on a dime, as demonstrated in experience & professional attributes
  • Strong ability to undertake multiple projects

You Have:

  • 1-3 years of experience in strategy and operations consulting or Business/Commercial Analyst roles
  • Demonstrated experience in quantitative and qualitative analysis with a sound understanding of statistical methods
  • Strong, broad analytical skills – able to evaluate opportunities and hypotheses from strategic, brand, financial, and operational perspectives
  • Advanced Excel / quantitative modelling skills required; SQL skills highly desirable
  • Proven ability to work with cross-functional teams
  • Exceptionally strong team player with excellent track record of success in highly matrixed, fast-paced environments with changing priorities
  • To be eligible for this position you must have appropriate Australian or New Zealand working rights
  • Bachelor's degree preferred

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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