We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

AM Capital Specialists are responsible for contacting Square Sellers on a daily basis to help them understand the Capital product. You will be using language that is compliant with lending regulations however this is not a scripted position. This team will close the loop with the Capital product team to develop products that are in alpha and beta, bring direct customer feedback to meetings, and develop compliant content that is consistent product to product, across the board. Ultimately, the specialized Capital team helps merchants make the best decision for their business when it comes to Capital.

You will:

• Conduct daily outbound outreach to Square customers via phone and email

• Educate customers on what’s available to them through Square Capital

• Effectively and strategically address customer concerns and issues understanding when to transfer to a different team for retention or growth needs

• Contribute to building the specialist team, tools and processes needed to serve an ever-increasing portion of our customer base

• Become an expert on a product for the Capital Specialist team- every individual on this team will be responsible for educating teammates on the product they’re responsible for

You Have:

• 0-2 years of experience in Account Management or Sales

• Passion for Square

• Confidence working independently

• Superior time management skills

• An understanding of the lending space

• Strong attention to detail

• Goal oriented and metric driven 

• Salesforce skills are a plus

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.