We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

As a Salesfoce Business Systems Analyst, you will be responsible for administering and maintaining Square’s Salesforce.com platform. This will include the configuration, implementation, and ongoing support of the platform. You will collaborate closely with Sales, Marketing, Customer Support and Engineering teams to meet the needs and goals of the business.

You will:

• Implement new enhancements including creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts
• Work with Squares across the company (business, finance, marketing, product, engineering, customer support) as the business partner in using Salesforce to gain operational efficiencies
• Handle all inbound User requests and respond to them in a timely manner
• Perform and document program unit tests based on sample data, stipulated functional test conditions and stipulated expected results; resolve any issues of functionality (i.e., debug program logic errors)
• Must be a team player with solid verbal and written communication skills
• Create and maintain thorough, up-to-date, functional and technical systems documentation

You have:

• BS or MS in Information Systems, Computer Science or other relevant degree
• In-depth knowledge with Salesforce.com setup, architecture, and implementation best practices
• Understanding of CRM principles including sales operations and support center best practices
• Knowledge in SOQL and Visualforce/APEX is mandatory
• Impeccable customer service and interpersonal skills
• Extremely high attention to detail
• Previous roles in a high growth, tech environment highly desired

Even Better:

• Previous roles in a high growth, tech environment highly desired
• Strong relationship building skills coupled with the ability to develop consensus

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.