Global Legal Response and Investigations Manager

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

As Square’s Global Legal Response and Investigations Manager, you’ll draw on your legal and management experience to inspire, and grow a team of law enforcement/civil process analysts and investigators.  This is a unique opportunity to use your legal background to build out a team that straddles both legal and investigative roles.

Our law enforcement/civil process analysts are responsible for responding to law enforcement and civil process requests -- including third-party criminal and civil subpoenas, CIDs, search warrants -- in ways that ensure continued cooperation with law enforcement, compliance with legal requirements, industry best practices, and all the while remaining true to Square’s principles.  

Our investigations team is charged with protecting Square and our customer community from fraud and other loss events. Your team helps mitigate risk and facilitate the recovery of assets, developing cases for law enforcement and other agencies, and working closely with them to resolution.  Working from within Square’s Legal team, management of these teams will require strong partnership with our talented Litigation, Risk, Compliance, and Engineering teams.

You will:

  • Build a team that scales with the needs of a growing and innovative business

  • Oversee response to law enforcement and third-party requests, building out protocols to ensure consistency, efficiency, and legal compliance

  • Develop and execute a strategy to identify vulnerabilities and disrupt bad actors throughout the Square ecosystem

  • Work closely with Risk, Compliance, and Engineering teams to understand and support organizational efforts to reduce exposure from fraud

  • Balance team caseloads, and assist where needed to meet team objectives

  • Represent Square in industry and government associations to promote adoption and development of effective financial risk controls

  • Develop analytics and reporting to inform leadership

  • Lead by example to motivate teammates, foster a positive culture of mutual respect, and promote the highest ethical standards


You have:

  • BA/BS plus JD, international law degree or equivalent experience

  • 7+ years legal practice providing familiarity with various forms of legal process or management of law enforcement/civil process response team

  • Experience investigating fraud and/or financial crimes; CFE or equivalent certification

  • Established relationships in law enforcement, private industry, and government agencies that will be leveraged to better protect Square and its customers

  • Strong organizational skills and the desire to collaborate with cross-functional partners

  • A passion for Square and its customers

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.