We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

As a Product Analyst on Customer Success at Square, you’ll design, build, and operationalize systems and processes to measure and track the impact of our new Customer Success initiatives. We are looking for someone to join our team that is interested in exploring data to define and communicate actionable metrics that drive Customer Success roadmaps.

As the Customer Success Product Analyst you will leverage analytical and project management skills to drive efficiency and effectiveness throughout Square’s Customer support organization.

You will:

• Manage top-level KPIs, establish core product metrics, and drive process improvements through data analysis
• Develop ETLs and dashboards to track a customer’s journey through our Customer Success products
• Design and help facilitate customer facing A/B tests 
• Work hand in hand with Square’s Operations Data Science team and partner closely with many teams across the business -- e.g., engineering, operations, finance and more 
• Effectively present and communicate metrics/results to stakeholders in order to inform business decisions

• A BS/BA in Operations Research, Management Science, Statistics, Math, Engineering, Computer Science, Economics, Business, or a related technical field
• 2+ years of industry experience in product related analytics
• Strong analytical and critical thinking skills
• Advanced proficiency in SQL
• Experience with designing and creating data visualizations (e.g. Tableau, Looker)
• A high attention to detail and a willingness to fully understand the underlying data
• Excellent verbal and written communication skills
• Ability to self-prioritize and work in collaboration with multiple product managers, engineering managers and marketing managers as a front-line analytics partner

Even better:

• Experience with ETL management tools, such as Airflow
• Experience with scripting and data analysis programming languages (e.g. Python, R)
• Experience in Customer Support and/or project management
• Ability to answer unstructured business questions and work independently to drive projects to conclusion
• Experience working with early stage products on data model design, data logging, and data validation

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.