We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

The Fulfillment Operations Manager will play a critical role in our mission to deliver Square products to our customers in a fast, reliable, economical and elegant fashion. As part of the Global Logistics team, this individual will manage Square’s fulfillment operations for all products in existing domestic and international markets, plus help with the expansion into new global markets. They will also collaborate on growth initiatives across the supply chain and company as a whole.

We’re looking for a dynamic, process-oriented leader who has a passion for innovative solutions and scalable systems. Must be open to travel and be able to effectively manage concurrent tasks within multiple time zones. The ideal candidate will have managed 3PL/4PL relationships and possess a strong understanding of multi-regional distribution challenges to oversee vendor partnerships within Square’s international supply chain.

Expected Travel up to ~ 25%

You Will:

• Oversee, manage, and improve the fulfillment and distribution network

• Collaborate closely and effectively with engineers, business leaders and managers to drive the development of critical and innovative fulfillment initiatives.

• Ensure that performance targets are met for service commitments (order inception to delivery) to our internal and external customers, across all products, geographies, and end channels

• Implement SOP’s and KPI’s to maximize and measure Square’s 3PL partners performance: cycle count accuracy, inventory control, order picking accuracy, metrics reporting and root cause troubleshooting

• Manage and coordinate launches of new products and new countries

• Review and maintain accurate SOWs and SOPs specific to the execution of fulfillment operations against B2C and B2B distribution requirements.

• Handle fulfillment errors and exceptions, correcting as well as identifying preventative measures

• Partner with external audit teams to tighten end to end controls, exceed regulatory requirements, close gaps and reduce costs

• Leverage access to technology and innovation to bring continuous improvement to the fulfillment operations

You Have:

• 5+ years of experience leading warehouse operations

• 5+ years in the Supply Chain and Logistics Industry working within consumer electronics  

• Strong Project management experience that includes problem identification and resource planning

• Experience in fulfillment operations audit controls and reporting

• Robust understanding of Quality Assurance processes in distribution center with kitting operations.

• Familiarity with reverse logistics operation flow, from RMA receipt, through inspection and return to vendor.

• Excellence in communicating effectively and leveraging resources.

• Analytical and technical proficiency at leveraging software tools: warehouse management (WMS), enterprise resource planning (ERP), and material requirement planning (MRP) systems.

• Expert level command of Excel, Tableau, Project, and Mac suite

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.