Bilingual (English/Spanish) Account Manager

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Join the Square Account Management team and help our merchants grow! Square is looking for sales professionals passionate about working with a diverse range of Square sellers across all aspects of their business, empowering them to take their operations to the next level.

Our team is hiring a Bilingual (English/Spanish) Account Manager with experience discovering and closing sales opportunities and building client relationships to grow our managed accounts program in San Francisco. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of  customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.

You will:

  • Be responsible for a multi-million dollar GPV customer base

  • Understand customer needs to help achieve their business goals through Square

  • Cross sell and upsell products and features by discovering customer leads

  • Retain customers considering competitors

  • Effectively and strategically address customer concerns and issues

  • Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square

  • Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

Qualifications

You have:

  • Fuency in English and Spanish

  • 1-3 years experience in Sales, Account Management or related field

  • A basic understanding of Square’s features and products

  • Strong interest in business operations and strategy

  • Confidence in sales pitches

  • Comfortable speaking with customers via phone and in person

  • Passion and knowledge about how new technologies can help better serve small and medium size businesses

  • Strong organizational, analytical, written, and verbal communication skills

  • Entrepreneurial spirit

  • Experience with Salesforce is a plus

  • A BA/BS or relevant experience

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.