Sales Operations and Strategy Analyst

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

At Square, our mission is to make commerce easy. We are building an amazing sales organization with an infectiously positive attitude, incredible empathy for our customers, and a drive to win. Our Sales Operations & Strategy Team builds the strategy, infrastructure, processes, and tools to dramatically accelerate our performance against ambitious targets. We are smart, scrappy, fun, and committed to making our sales team enormously successful.

As a Sales Operations Analyst, you will increase the productivity and production of the sales team through a combination of analyses, initiatives, and process improvements.

You Will:

  • Own the sales team metrics, reporting, and dashboards we use to run the business

  • Drive the analyses that steer the sales org including compensation and quotas, lead generation and management, market coverage and segmentation, customer onboarding and retention, etc.

  • Work regularly with cross-functional stakeholders to enable sales and share successes

  • Help drive the product roadmap by identifying product gaps and communicating them accordingly

Qualifications

You Have:

  • Bachelors degree required, with major in analytical or technical field strongly preferred

  • 1-2+ years of analytical experience in sales operations, business operations, consulting, or relevant role

  • Strong familiarity with Microsoft Excel, complex analyses, and models

  • Experience with SQL or similar data language required (Tableau, Salesforce, Python, or Ruby experience a plus)

  • Creative problem-solving skills and a can-do attitude to overcome any obstacle and get things done

  • Excellent written, presentation, and verbal communication skills with strong attention to detail

  • Strong business acumen, with the ability to translate quantitative data into actionable business recommendations and communicate complex data concepts in ways that Sales leaders and the wider organization will understand

  • Ability to successfully navigate and influence strong personalities within a complex business environment; ability to handle multiple, simultaneous projects under deadline pressure

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.