Analyst, Risk Partnerships and Insights

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Our team analyzes emerging fraud threats, develops data driven insights, and forges partnerships within the payments industry. As an analyst on our team, you will be responsible for delivering insights that inform fraud detection strategies and drive payments volume. This position relies on sound judgment to plan and accomplish goals. Individual problem-solving and analytical skills are used to authenticate customers, review transaction patterns, and perform exploratory analyses on emerging fraud trends. Decisions are made in real time, using complex data sets, and are expected to be high caliber.

 

Additionally, you will be responsible for managing risk-related relationships with financial institutions and other payments partners. You will engage internal and external partners to lead projects that take a risk-based approach to spur growth. In this role, you have the opportunity to drive roadmaps, develop key metrics, and influence policy across Square. You will be required to engage in ongoing written and verbal communication with management, analysts, engineers, data scientists, and product teams in order to meet objectives and loss targets.

 

You will:

  • Distill data using SQL to design and implement analyses that drive actionable insights

  • Effectively present and communicate analyses to management and other stakeholders in order to drive business decisions

  • Partner with Product, Engineering, and Data Science teams to design solutions to operations problems, influence product roadmaps, and solution new products/processes

  • Occasionally create ETLs for data management

  • Perform ad-hoc analysis to identify trends, enhance fraud rules, and improve automation

  • Diagnose problems and develop compelling, data-driven recommendations, policies and processes with the goal of minimizing loss and/or driving growth

  • Identify strategic opportunities to engage with payments partners, garner support for new initiatives, and execute accordingly

  • Maximize current partnerships through detailed and proactive account management, working to define, iterate and enable new initiatives that minimize risk across Square

  • Understand Square’s competitive position vis a vis risk; implement programs to further payments products, services and strategic objectives

  • Work under very limited supervision

Qualifications

You have:

  • Bachelor’s Degree in Statistics, Math, Engineering, Economics, Business, or related field + 2-5 years relevant work experience

  • Experience in risk, trust & safety, payments, or spam prevention

  • High caliber analytical skills, including the ability to pull and manipulate large datasets using SQL and other tools, recognize complex patterns, and present sound analyses to stakeholders as demonstrated through real-world application

  • Ability to take ownership of projects and make decisions in a fast-paced environment with minimal oversight, without compromising on customer experience and/or financial losses

  • Project management experience

  • Excellent interpersonal skills with the ability to communicate with diverse technical and non-technical groups, spanning all organizational levels

  • The ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion

  • A strong passion for Square’s mission

 

Bonus:

  • Knowledge of payments industry practices and rules (e.g., disputes processes, fraud types, and network rules)

  • Experience partnering with external stakeholders or clients to solve business problems

  • Familiarity with scripting and data analysis programming languages (e.g. Python, R, etc)

 
 
 
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Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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