We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

The Business Continuity Management (BCM) Technical Project Manager (TPM) will work extensively with both Business and Engineering at Square. The role will require an in-depth understanding of the technical architecture at Square in order to facilitate documentation, testing, and reporting of Disaster Recovery efforts across a large Engineering org. Additionally, you will assist in crisis planning on the Business side, ensuring projects and improvements to the process are completed in a timely manner and that the expectations of both sides are in line. This position will report to the company Business Continuity Manager as part of the overall Data Privacy.

You will:

• Develop, improve, and maintain standardized documentation to be used by both Engineering and Business and ensure that documentation meets the requirements of industry standards

• Drive progress of testing of critical applications and report on it regularly

• Coordinate and facilitate Business Impact Analyses across a large number of products and services

• Coordinate and facilitate the review and approval of both Business and Disaster Recovery Plans throughout the company

• Design and conduct exercises to assure business team strategies and plans can be executed as designed and to train teams in the execution of those strategies to assure roles, responsibilities and plans are clearly understood

• Improve the efficiency of Disaster Recovery tracking and reporting by working with engineering

• Work to identify areas where exercise testing may be improved via process or self-service solutions and work with teams to implement those solutions

• Understand industry standards outlined by:

  • Disaster Recovery Institute International (DRII)

  • International Standards Organization (ISO) 22301:2012 terminology Federal Financial Institutions Examinations Council (FFIEC)

  • ASIS International/ANSI SPC.1­2009

  • National Fire Protection Association (NFPA) 1600

  • Business Continuity Institute (BCI) 2013 Good Practice Guidelines

You have:

• A passion for Square and our customers with a deep understanding of our business

• A BA/BS

• 2+ years of experience in Project Management working at a technology based company

• Excellent communication and organizational skills with an eye towards metrics and reporting

• An understanding of operational best practices with a focus on resiliency

Even better:

• You have a background in engineering leadership in operations or software development.

• Previous experience working with international teams

• Previous experience working in Crisis Management, Business Continuity Planning, or Disaster Recovery

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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