Risk Operations Lead, Fraud

  • Melbourne, Australia
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

In this role,  you will analyse emerging fraud threats and develop data driven insights to help drive strategy. Individual problem-solving and analytical skills are used to authenticate customers, review transaction patterns and perform exploratory analysis on emerging fraud trends. Decisions are made in real time, using complex data sets and are expected to be high caliber.

You will lead a small team of fraud analysts that are focused on the day to day operational tasks for the business. In that role, you will lead efficiency efforts, ensure customer service is at the highest level, and provide strong leadership to grow the team's skill sets. The team will look to you to keep them engaged and motivated by  driving your teams development plans and strategy.

You will engage internal partners to lead projects that take a risk-based approach to spur growth. In this role, you have the opportunity to drive roadmaps and develop key metrics. You will be required to engage in ongoing written and verbal communication with management, analysts, engineers, data scientists and product teams in order to meet objectives and loss targets.

Reporting into the regional Head of APAC Risk you will be solely responsible for the risk performance and innovation in Australia. Forging regional and and global relationships and a constant desire to learn and grow will allow you to be successful in this organisation.

You will:

  • Analyse data using SQL and BI tools to drive actionable insights

  • Effectively present and communicate analyses to management and other stakeholders in order to drive business decisions

  • Perform ad-hoc analysis to identify trends, enhance fraud rules, and improve automation

  • Diagnose problems and develop compelling, data-driven recommendations, policies and processes with the goal of minimising loss and/or driving growth

  • Lead and develop the skill sets of a small team of analysts (3-5) focused on fraud detection processes to ensure all service levels and Key Performance Indicators (KPIs) meet or exceed expectations.

Qualifications

You have:

  • Bachelors Degree in Statistics, Math, Engineering, Economics, Business, or related field + 2-5 years relevant work experience

  • People leadership with a minimum of 3 years of proven experience leading teams

  • Experience in risk and payment systems

  • High caliber analytical skills, including the ability to pull and manipulate large datasets using SQL and other tools, recognize complex patterns, and present sound analyses to stakeholders as demonstrated through real-world application

  • Ability to take ownership of projects and make decisions in a fast-paced environment with minimal oversight, without compromising on customer experience and/or financial losses

  • Project management experience

  • Excellent interpersonal skills with the ability to communicate with diverse technical and non-technical groups, spanning all organisational levels

  • The ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion

  • A strong passion for Squares mission

 

Nice to haves:

  • Knowledge of payments industry practices and rules (e.g., disputes processes, fraud types, and network rules)

  • Experience partnering with external stakeholders or clients to solve business problems

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.