IT Support Specialist

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Help Square revolutionize the way people make and accept payments. We’re looking for an IT Support Specialist to join our IT team. This is a great opportunity to work and grow with a fantastic company, learning more and more every day. We are predominantly OS X, with a growing Windows and Chrome OS environment, requiring a motivated self-starter who is eager to learn more.

You will:

  • Provide front-line support for Square employees

  • Image computers

  • Field questions

  • Migrate Squares to new machines

  • Deploy software

  • Help with A/V setup for internal events

  • Assist with desktop automation

Qualifications

You have:

  • OS X + Windows end user support experience

  • Fantastic bedside manner

  • Good problem solving

  • Have a basic understanding of connecting computers to networks

  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary

Even Better:

  • Powershell and Active Directory administration understanding

  • VOIP administration experience

  • Chromebook experience

  • Experience building Windows images

  • Previous work experience in a startup environment

  • Command-line Unix experience

  • Other Unix/Linux experience (Shell scripting)

  • Experience with Munki

  • Being a serious A/V person will help in many ways

  • A college degree is helpful, but actual industry experience and knowledge is key

 
 
 
 
 
 
 
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Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.