Enterprise Account Manager

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Account Management organization is looking for a tenured account manager or sales professional with experience building relationships with C-level executives and with technical leaders to help retain and grow Square’s presence in the enterprise space. You will be responsible for nurturing relationships with top customers and finding creative ways to make Square’s products work in complex, global organizations. You will identify ways to expand collaboration with customers and act as an internal advocate for Square’s highest-value clients.

The ideal candidate will have worked in enterprise account management, business development, partnerships, sales or sales engineering and will be well-versed in interacting with and presenting to senior decision makers, including C-level executives, IT, finance and operations. Internally at Square, you will work in collaboration with engineering, finance, implementation, legal and sales to ensure successful establishment and growth of our customers.  


You will:

  • Build rapport and establish lasting, fruitful relationships with existing customers to retain and grow our presence within enterprise grade organizations

  • Take full ownership of your managed book and be responsible for business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management

  • Partner with enterprise sales colleagues to establish and grow newly on-boarded, high-value customers

  • Be the “voice of the seller” curating qualitative and quantitative analysis of product performance from your managed book and provide actionable feedback to inform product roadmap decision making

  • Work cross-functionally with engineering, finance, implementation, legal, and sales to drive net new revenue deals within your managed book

  • Demonstrate a commitment to “growth mindset” by seeking out opportunities to remove roadblocks as well as establish new processes for this start-up within Square


You have:

  • 5+ years experience in  account management, business development or partnerships or sales (ideally for a financial, SaaS or PaaS company)

  • Proven experience collaborating internally with engineering, product and  finance teams

  • Advanced skill set for requirements gathering and cross-functional project management

  • Consultative sales background (SPIN, Challenger methodology) or experience as a solutions engineer is a plus

  • High level of curiosity about Square products and technology in general. You might even call yourself a tech nerd!

  • Bachelor’s Degree or higher


Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.