Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

The headline:
The Catering Hub Operations Lead oversees all our Catering Operations, including four Catering Hub Managers and a team of hundreds of hard working Catering Captains. 

Some history: 
Square recently acquired Zesty, a white glove corporate catering service, to integrate with its Caviar business. Through our Zesty business we service the top tech companies in the Bay and deliver food from the healthiest, tastiest, best restaurants around. Our clients love working with us due to best-in-class service, support, and hospitality. How do we accomplish this, you ask? Through well-run, well-oiled operating centers that we call “hubs”. 

Hub details:
What happens in a hub you might ask? Catering Captains (the folks who serve food at clients) are in and out of hubs throughout the week, ensuring that they and the client-sites have the needed supplies to service client orders. This means confirming food lists to ensure the right food is leaving the restaurants, picking up disposable cutlery or paper goods as needed, and even relaxing after a hard day of work in the Captain lounge. Each hub has a Catering Hub Manager who oversees daily operations. 

As The Catering Hubs Lead, the Catering Hub Managers will report into you as you are ultimately responsible for all hub’s operational and financial performance. To ensure your teams have the resources they need and the business can continue to grow, you will drive best practices, practical process changes, and help implement a standardized approach to launching and growing a hub such that we can expand the model nationally. To do so, you will work collaboratively with support, account management, sales, human resources, engineering as well as managing operations staff. Your direct supervisor will be the Bay Area Operations Lead.

You will:

• Be the voice and inspiring lead for the catering hubs
• Help develop and ship all needed trainings and processes, ensuring consistency of their use across all hubs
• Build best practices for and support all Hub Managers in any legal, compliance, real estate, or people-related needs
• Roll up your sleeves, get into the field, and be the smartest and best advocate for Captains and the processes, products, and pay models that keep them loving Caviar.
• Ensure all hubs meet labor utilization and cost-efficiency goals
• Build and iterate upon our playbook for hub expansion, and help bring catering hubs to new markets

You have:

• An “if you don’t see it, build it” approach
• A process-driven nature and an eye for detail
• Project management skills and experience
• Exceptional people management skills 
• An ability to work collaboratively, be diplomatic, and influence key stakeholders
• Strong analytical skills and structured problem solving skills
• Strong work ethic and organizational skills
• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice
• Expert knowledge in MS Excel or Google Sheets
• Superior professionalism and judgment

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.