Weebly was acquired by Square in May 2018. Founded in 2007, Weebly is a complete platform that allows anyone to start and grow an online business with curated website templates, powerful ecommerce and integrated marketing. More than 40 million entrepreneurs around the world use Weebly to grow their customer base, fuel sales and market their idea. Designed for any entrepreneur who wants to reach a global audience, Weebly gives everyone the freedom to create a high ­quality site and store that works brilliantly across any device. Weebly offers a range of pricing options, including free and premium consumer plans, as well as enterprise offerings and is consistently the highest rated website building mobile app in the App Store and Google Play.

An Operations Program Manager designs and implements technology solutions and processes that enable Customer Success Advocates to operate more effectively providing an outstanding customer experience to Square merchants and customers. Their work ultimately drives increased team productivity and customer satisfaction. This person works closely with other operational teams, both on the Customer Success team and at Square.

You will:

• Proactively identify opportunities to drive efficiency, productivity and customer-experience improvements

• Gather requirements and dependencies for process or tooling enhancements

• Evaluate and recommend third-party tools that address team needs

• Work with internal stakeholders, such as IT and Customer Success Engineering, to prioritize and execute on their Customer Success related roadmaps

• Design, implement and iterate on, processes and systems focused on team efficiency and productivity

• Manage multiple complex projects, often with competing timelines and requiring resource prioritization

• Measure and report on the effectiveness of relevant initiatives, as needed

You have:

• 3+ years of Program/Project Management, ideally in an environment focused on operations at scale

• Solid project- and product-management skills, with demonstrated experience delivering on a deadline

• Experience working with Salesforce, ideally development and implementation projects

• A strong analytical and metrics-driven approach to create substantiated solutions

• Proven ability to drive results in cross-functional settings

• Superb organization and prioritization skills

• Excellent verbal and written communication skills

• Adaptability in an agile and fast-paced environment

• Ability to execute independently and work with team members of all levels

Even better:

• Experience using SQL, Tableau, and Excel to pull and derive insights from data

• Knowledge of Telephony (CTI)

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.