KYC Senior Manager

  • St. Louis, MO
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The KYC/EDD Compliance Team at Square is responsible for implementing and maintaining risk based controls to effectively assess and mitigate merchant compliance risk at initial onboarding and throughout the duration of the merchant’s relationship. Through the use of advanced technology controls, the KYC/EDD Team furthers Square’s mission of economic empowerment, while keeping bad actors from utilizing our platform.  

Square is looking for someone who is an experienced and motivated professional to lead a team of KYC/EDD compliance professionals in a fast paced environment.  This position is responsible for leading an operations team that manages all elements of workflow associated with alerts on high risk and other customers. The KYC/EDD Lead looks for innovative ways to enhance productivity and accuracy through functions, processes and technology efficiencies. This position will help define the technology strategies in support of Square’s overall KYC strategy and related processes. This role is responsible for engaging with cross functional partners to support the line of business on all KYC/EDD related questions while furthering compliance objectives. The KYC/EDD Lead often collaborates with AML Investigations and Compliance partners identifying new trends and areas of risk.

You will:

  • Maintain oversight in the development of a sound KYC/EDD/CIP Program, including execution of the program, creation of policies and procedures, and reporting to senior management.  

  • Remain current with BSA/AML laws and regulations and other pertinent regulatory guidance in order to assess merchant compliance risks.

  • Manage the teams responsible for reviewing and actioning CDD/EDD alerts in a timely and effective manner.

  • Manage, monitor, and continuously measure the effectiveness of customer due diligence controls, making recommendations and changes in accordance with a strong risk based approach.

  • Interact with Senior Management and cross functional partners to raise awareness of risk trends, emerging issues, remedial actions or enhancements to the program

  • Actively develop relationships and work collaboratively with cross functional groups and leaders to drive results.


You have:

  • 5+ years of AML compliance and/or operations experience (global financial institution/payments company is highly desirable)

  • Extensive technical knowledge and expertise of AML regulations, risks and typologies (international experience is a plus)

  • Proven ability to operate in ambiguous environments and exhibit flexibility in navigating from current state to proposed solutions

  • Strong strategic vision and leadership skills with proven ability to motivate and inspire team members.

  • 5+ years of management experience leading teams in a dynamic/fast paced environment

  • CAMS certification (preferred)

You are:

  • Team player and self –starter, able to act on own initiative and learn quickly

  • Analytical, with the ability to provide practical solutions and prioritize a diverse workload with multiple deadlines

  • Result-oriented and assertive (you don’t shy away from challenging situations)

  • Highly flexible and detail-oriented with the ability to multi-task and change directions based on business demands and able to prioritize a diverse workload with multiple deadlines

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.