We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

THE ROLE

The Learning, Development & People Programs Lead drives learning and people initiatives across Square. You are responsible for the awareness, understanding, acceptance, delivery and successful adoption of People programs that create and increase overall employee engagement. You will work across initiatives in onboarding, L&D, manager training, performance evaluation, and organizational development. You will lead a team of individuals responsible for scoping, building and executing learning programs and initiatives globally for Square.

THE IDEAL PERSON

You are interested in making a significant impact on one of the most critical teams in driving Square's People strategy and vision. You excel in a fast-paced, high engagement environment with extraordinary desire to innovate. You are comfortable speaking up and driving initiatives forward despite any unexpected roadblocks and working with employees at all levels across Square. You love collaboration with cross-functional teams and challenging assumptions to bring new ideas to the table.

By your first month you will:

• Meet with key stakeholders across Square to understand the most critical L&D needs for their specific teams and the company at-large. Interviews and information gathering from individuals will supplement what you learn.

• Attend our onboarding program, Square One, and shadow your team as they present future sessions.

• Connect with L&D teams within Customer Success, Sales and Account Management to understand how to be a centralized partner for all Square employees.

• Meet 1:1 with your team to understand their scope of work, career goals and current state of the team.

By your third month you will:

• Partner with the HRBP team to prepare for and run the annual performance review process.

• Build a roadmap for the 2019 Learning & Programs team at Square and present to the People leadership team along with key Square leadership stakeholders.

• Determine a hiring plan to scale your team, interview and hire.

By your first year you will:

• Have created and implemented a build or buy, scalable strategy for learning tools at Square.

• Work regularly with our executive team to determine where customized programs and learning solutions align with our core Operating Principles.

• Establish a network of vendors that increase our ability to offer new manager tools, individualized and group training and helped our non-US teams identify an L&D strategy.

• Try and fail to launch a new initiative. With learnings and new ideas, re-launched, measured and seen success of a brand new program.

You have:

• 10+ years experience with increasing responsibility

• Experience in designing, developing, implementing and evaluating learning and leadership programs

• Proven skills on the assessment and measurement of effectiveness

• Training and coaching experience

• Strong process and project management experience

• Experience in vendor identification, selection and management

• Budgeting, forecasting and providing clear and concise input and analyses of L&D programs and investments

• Effective communication skills and ability to influence colleagues at all levels of the organization

#LI-EL1

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.