Weebly was acquired by Square in May 2018. Founded in 2007, Weebly is a complete platform that allows anyone to start and grow an online business with curated website templates, powerful e-commerce and integrated marketing. More than 40 million entrepreneurs around the world use Weebly to grow their customer base, fuel sales and market their idea. Designed for any entrepreneur who wants to reach a global audience, Weebly gives everyone the freedom to create a high ­quality site and store that works brilliantly across any device. Weebly offers a range of pricing options, including free and premium consumer plans, as well as enterprise offerings and is consistently the highest rated website building mobile app in the App Store and Google Play.

As a Customer Success Analyst, you will take a data-driven approach to gather insights geared toward making informed decisions and process improvements critical to the success of the company’s operations. This will include using a deep statistical strategy, to propose implementing policies and practices informed by the insights you’ve gleaned. You will continually evaluate overall performance and opportunities while contributing to major strategic decisions by gathering, analyzing, and interpreting data and metrics with leadership. In this position, you will be tasked with inspiring and driving continuous improvement and growth by reviewing reports and maintenance activities related to the integration. This will include the configuration, implementation, and ongoing support. You will collaborate closely with the Customer Success team, Engineering, IT and others to meet the needs and goals of the business.

You will:

• Implement new enhancements including the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts in Salesforce

• Provide ongoing support for internal system users, resolving issues, explaining processes and empowering the team with knowledge

• Drive statistical analysis on projects and identify patterns to generate key operational strategic decisions

• Apply analytical skills to evaluate and interpret multi-faceted and complex issues in procurement, purchasing, quality, etc.

• Proactively identifies opportunities for process improvement. Works closely with all stakeholders to inspect CX process quality and prioritize opportunities for improvements.

• Partner with Senior Leadership and produce staffing models for Service and Implementation

• Partner with Sr. Leadership to create implementation milestones and methodology

• Create and produce weekly implementation backlog and forecast process for inspection

• Must be a team player with solid verbal and written communication skills

• Create and maintain thorough, up-to-date, functional and technical systems documentation

• Be ready to take on any other Customer Success operations related tasks and initiatives to support the team

You have:

• In-depth knowledge of Salesforce.com setup, architecture, and implementation best practices

• Understanding of CRM principles including sales operations and support center best practices

• Impeccable customer service and interpersonal skills

• Extremely high attention to detail

• Previous roles in a high growth, tech environment highly desired

• Basic knowledge of Excel and ability to do basic data manipulation such as pivot tables and look up fields

• Complete projects to enhance our technical solutions working with both internal business partners and external vendors

Even Better:

• Strong relationship building skills coupled with the ability to develop consensus

• Knowledge in SOQL and Visualforce/APEX is a plus

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.