Caviar Risk Lead

  • San Francisco, CA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

Caviar is looking for a Risk Lead to manage our national Risk team, a part of our national Operations organization which includes our Support, Live Operations, and Restaurant Operations teams.

Caviar Risk analyzes emerging fraud threats, develops data driven insights, and intervenes to prevent damage to Caviar’s business. The Risk Lead will partner with teams across Caviar to develop operations strategy, processes, and tools which maximize our ability to identify and action on cases of fraud.

This position relies on sound judgment to plan and accomplish goals. Individual problem-solving and analytical skills are used to authenticate customers, review transaction patterns, and perform exploratory analyses on emerging fraud trends. Decisions are made in real time, using complex data sets, and are expected to be high caliber.

You will take responsibility for driving projects from inception to delivery. The role is analytical and there is enormous opportunity to be proactive about identifying new opportunities and developing innovative insights from Caviar’s data. This also extends to execution and team leadership, where you will collaborate with stakeholders and lead the Risk team in implementing tools and processes that reduce Caviar’s risk profile.

To apply, you must have experience having worked on or led a risk team, and will have demonstrated past results in successfully tackling risk challenges.

You will:

  • Distill data using SQL to design and implement analyses that drive actionable insights

  • Effectively present and communicate analyses to leadership and other stakeholders in order to drive business decisions

  • Partner with Product, Engineering, and Data Science teams to design solutions to operations problems, influence product roadmaps, and solution new products/processes

  • Perform ad-hoc analysis to identify trends, enhance fraud rules, and improve automation

  • Diagnose problems and develop compelling, data-driven recommendations, policies and processes with the goal of minimizing loss and/or driving growth

  • Engage in ongoing written and verbal communication with management, analysts, engineers, data scientists, and product teams in order to meet objectives and loss targets

Qualifications

You have:

  • Work experience: 4+ years of experience in risk and fraud at a technology company

  • Education: Bachelor’s degree required with a major in an analytical field preferred; MBA or similar professional degree preferred (or equivalent work experience)

  • High caliber analytical skills: the ability to pull and manipulate large datasets using SQL and other tools, recognize complex patterns, and present sound analyses to stakeholders as demonstrated through real-world application

  • A history of getting things done: You enjoy rolling up your sleeves and diving in. You understand that getting results sometimes means doing unglamorous work. You identify and remove blockers. You have the judgment to execute autonomously

  • Experience leading a team: You’ve helped others grow, and you know how to coach, support and manage high-performing team members

  • Prioritization: You have a knack for 80/20 and can give a 1-day, 1-week, and 1-month answer

  • Communication: You have a proven record of building strong cross-functional relationships with junior and senior colleagues. You are trusted to lead presentations to senior leadership

  • A Growth mindset: You are always looking for ways to improve yourself and the company

  • Passion: You have a deep love of amazing food and restaurants, and a strong interest in the on-demand space

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.