Software Engineer, Advocate Engineering

  • St. Louis, MO
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

At Square, our platform handles thousands of critical support interactions between our merchants and Customer Success Advocates every day. In order to keep Square running efficiently, we are creating an engineering team dedicated to improving the Customer Success Advocate experience. As a software engineer on Advocate Engineering, you will be responsible for designing, building, and maintaining full stack web applications that optimize the Customer Success Advocate experience from the time a merchant has a question until the time it is answered.

You will:

  • Write full stack, custom apps that enable CS Advocates to support and educate Square merchants through email, message, and phone channels.

  • Integrate with data science models to optimize how support inquiries are handled.

  • Improve CS Advocate workflows through data-driven optimization and automation.  

  • Put smiles on CS Advocates and merchants faces, while driving significant cost savings.

Qualifications

You have:

  • 5+ years experience in building large scale applications using Ruby, Java or similar languages

  • BA/BS degree or equivalent practical experience

  • Experience developing product infrastructure and web services

  • Experience developing server-side code

  • Experience designing data models

Technologies we use and teach:

  • Ruby on Rails, Ember.js, Sidekiq, Redis, Mysql

  • Salesforce Service Cloud, Amazon Connect

  • S2S architecture, REST APIs, protobufs
     

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.