Engineering Manager, Advocate Engineering

  • St. Louis, MO
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

At Square, our platform handles thousands of critical support interactions between our merchants and Customer Success Advocates every day. In order to keep Square running efficiently, we are creating an engineering team dedicated to improving the Customer Success Advocate experience. The Engineering Manager will be responsible for recruiting and mentoring a team of engineers that will have a huge technical impact on Square’s largest single team, the Customer Success team. A successful candidate will use Square’s expertise in data science, product development, and design to scale the support platform for years to come. 

You will

  • Implement remarkable support experiences by working closely with product managers, designers, and data scientists

  • Make technical architecture decisions while also directly contributing to technical work

  • Hire world class talent and provide technical guidance, career development, and mentoring to team members

  • Participate in key technical and design discussions with engineering and operations leads while being a hands-on manager

  • Manage projects and deliver quantifiable results in a timely manner

Qualifications

You have

  • 5+ years experience in building large scale applications using Ruby, Java or similar languages

  • Have led, managed and hired a team of talented software engineers

  • A passion for mentoring engineers

  • Critical thinking, problem solving and analytical skills

  • Excellent people skills to partner with various key business stakeholders

  • Advanced knowledge of SQL databases (MySQL preferred)

  • General knowledge of UNIX systems and scripting

  • BS or MS degree in Computer Science or a related technical field

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.