Legal Operations Associate

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Legal Operations is a multi-disciplinary team charged with improving and maintaining the Legal team's internal processes, systems, and technology tools. Our responsibilities include vendor/financial management & legal spend, contracts management, knowledge management, increasing overall operational effectiveness by implementing new technologies and policies, and special projects. Working collaboratively across Square, we keep Legal a well-oiled machine.

As a Legal Operations Associate, you will help with the department's operations related to tools, technology, process coordination and administration, vendor & invoice management, and support resolution of cross-functional issues. With an eye to process improvement and freeing up attorney time, you will help identify, implement, and maintain innovative processes and systems to improve the efficiency and quality of the Legal Department’s services.

You will:

  • Identify opportunities to improve processes, share best practices, and improve efficiency with the Legal team’s organizational structure, systems, technologies and controls

  • Partner with internal and external business partners to troubleshoot and resolve tech issues; provide project documentation and create self-help tools: dashboards, toolkits, legal training, Q&A, process flows, etc.

  • Manage Legal Technology Roadmap; own functional facets of Legal technologies system implementations and enhancements

  • Define and improve centralized resources to ensure they are well maintained and accurate

  • Provide Legal team training on all forms of technology introduced to the team

  • Support and manage various ad hoc projects within the team as needed

  • Main point of contact for legal vendor & invoice management

  • Manage invoice process, including audits, adherence of billing guidelines and financial controls

  • Develop playbooks on fee arrangements, discounts, and other data to act as resources when auditing portfolio of outside counsel/vendors

  • Recommend and implement process improvement projects to enhance billing and payment processes and data quality

  • Develop low-medium complexity reports; provide routine and ad hoc analysis and reporting


You have:

  • 3+ years experience in the areas of project management or operations; preference for legal specific experience (in-house or law firm)

  • Experience in developing and implementing legal team technology solutions (e.g., e-billing, contract and document management, approval workflow, e-signature, knowledge management, etc.)

  • The ability to build strong relationships within the Counsel team, and other cross-functional stakeholders including Finance, Procurement, IT, Infosec, People, and other operational teams

  • Strong communication skills (verbal and written) and experience communicating results

  • Analytical skills and comfort with multiple data sets, with the ability to draw conclusions and make informed recommendations, with oversight from team or project Lead

  • Strong client service orientation; solutions oriented

  • The ability to think strategically with a consulting mindset; capable of being creative and supporting new innovations and services

  • A team player attitude, and can easily handle multi-tasking between shifting priorities

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.