Product Designer, Square Support

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

***For consideration, please submit a link to your portfolio***

In this role, you’ll be building the products that help Square’s customers at their most critical times of need, when they are in need of support. As part of a small team, you’ll own design for the customer support experience (from beginning to end) across all of Square’s products. Your work will span from building core features to running experimental projects. In this role, you will tackle the complex problem of building a scalable support platform services and solutions that must not only work together, but also adapt for future products and their needs. The platform reaches our customers through iOS, Android, and web, and connects them to our team of Customer Success Advocates to enable remarkable support experiences.

At Square, we believe in hiring generalists who have a hand in each stage of the product development process, so Product Designers take projects from whiteboard sketches to final visual specifications. In this role, you’ll bring design thinking, and a systems design approach to identifying how we can better serve Square.

Qualifications

 

  • Have 4+ years designing digital products and scalable systems 

  • Passion for validating and iterating on product designs

  • Experience designing for the entire product process from high level flows to interactions at a granular level

  • Experience creating new visual directions, including color theory and typography, and ensuring they’re implemented to spec.

  • Experience designing for web and mobile (iOS and Android)

  • You should know which parts of your design require HTML, CSS, or JavaScript as well as how they impact or are affected by the back-end

  • Excellent interpersonal, communication, and analytical skills

Bonus points for...

  • You have designed in the support space before

  • You’ve participated in user experience research and usability studies

  • Past experience designing for bots and conversational experiences,

  • Familiarity with creating sitemaps, personas, competitive audits, storyboarding and user journeys

 

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.