Product Design Lead, Point of Sale
- San Francisco, CA
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
We are looking for a Director-level Design Lead for the team that builds and operates Square’s flagship product: Square Point of Sale. This is Square’s core product family comprised of an ecosystem of products and services which empower small- and medium-sized businesses and the people behind them. As the Design Lead, you’ll have influence over all aspects of the customer experience across all product and marketing touchpoints, you will lead and grow a team of world-class designers, and you will have the opportunity to work within the support of Square’s established and iconic brand while re-evaluating and rethinking the patterns which brought us to today.
Design has been central to our product development process from the very beginning: we employ design thinking to build easy-to-use tools that help our merchants better run their businesses. As the Design Lead for Point of Sale, you’ll be leading research, directing and contributing to visual and interaction design, building and managing a team of generalist designers, collaborating with other team discipline Leads, and presenting work and progress to Square executives.
The breadth of this role will span:
Shaping the vision of a product that requires both emotional and bottom-line appeal.
Working cross-functionally with Engineering, Product, Marketing, and Business to define key objectives, interactions and functionalities of Point of Sale product.
Conducting user research for the needs of the product by meeting with merchants and gaining first-hand experience
Problem-solving how to maintain Square’s level of design and appeal while also successfully integrating with key partners
***For consideration, please submit a link to your portfolio***
Experience turning complex problems into simple and engaging customer experiences for the web, iPad, iPhone, and Android
A track record of success (and enjoyment) in people leadership and management; this includes: hiring, training and developing, leadership-by-example, and organizational design
Expertise in developing information architecture, interaction models, customer flows, schematics, and visual design for products and services
The ability to communicate interactions rapidly at varying levels of resolution
Demonstrated leadership in an iterative design process that includes accepting and acting on feedback and constructive criticism
Excellent collaboration skills
Experience working with product and engineering to rapidly and iteratively prototype
Innate curiosity and a desire to be responsible for all aspects of a product in a small, highly focused, and very rapidly growing team
You must deeply enjoy creating and shipping products and experiences
Experience conducting customer research ranging from insight protocols to usability tests
Background developing interaction prototypes
Experience with motion design and related software
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.