Operations Business Analyst

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Squares Hardware Team builds the tangible connection to Square. We started with a simple and elegant Reader that turns any phone or tablet into a mobile point of sale - and we continue to lead this category with advances in chip card and NFC technology. Next, we introduced the Square Stand, the best way to turn your iPad into a countertop point of sale. Most recently, we expanded our HW portfolio with our first Android-based solution: Square Register, the first fully integrated point of sale that enables people to start selling right out of the box. As we introduce more products, we will meet the needs of more and more sellers with stand-out hardware products, globally.

You Will

  • Bring data to help inform opportunities for operational performance improvement

    • Build out metrics and KPIs for HW Ops by working with business DRIs

    • Ensure supply chain objectives are being achieved through dashboards that actively monitor performance

    • Be responsible for defining, developing and optimizing curated datasets with standardized metrics for consumption by the operations team

  • Act as the focal point for all Ops data requests and ensure that work plans are optimized for scale and speed

  • Create and manage said work plans, facilitate the collaboration of cross-functional teams and technical teams, own final deliverables, and measure incremental improvements through KPIs

  • Translate business and analytics needs into well-defined data and process requirements to support

  • Influence cross-functional decision making by identifying opportunities through data

  • Perform ad hoc analysis, respond to insight requests and data extractions to resolve critical business issues

  • Be the ambassador for Hardware Operations data.


You have:

  • A strong understanding of operations and supply chain that will enable you to define and optimize metrics and improvement opportunities

  • A strong track record in working with and influencing cross-functional partners and solving ambiguous problems and seeing them through to completion

  • Experience querying relational databases (e.g. Vertica, SQL Server, Oracle, etc.) Even better if experience with Snowflake

  • Experience translating business goals into metrics and building dashboards and visualizations using BI tools (e.g. Tableau). Preference given for Looker

  • Demonstrated ability to translate complex details into the big picture


Even better:

  • Experience in consumer electronics supply chain

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.