Design Director, Brand and Marketing

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Squares Marketing Design team is in search of a lead. In this role, you will manage ~25 people ranging in disciplines across interactive design, print design, campaign art direction, production and project management. More importantly, you will lead the work these talented makers create, lending your expertise and voice to every project large and small. This design team focuses on broad projects such as brand work, work that connects multiple products together and new product launch work. This team also executes on a business-driving creative that spans media channels. You will be able to flex between an emotional film of a small business owner triumphing against all odds and an A/B test for conversion rate on our website. As a result, you will impact the Square brand in numerous ways.

You will: 

  • Contribute to overall creative strategy for brand, product and growth marketing campaigns

  • Develop campaign ideas and work to bring an idea to life across multiple channels

  • Work seamlessly with copywriters, editors and other marketing roles

  • Effectively communicate ideas to others in a way that motivates and inspires

  • Leverage customer and data insights to inspire creative concepts

  • Oversee creative development from strategy to concept to implementation

  • Provide creative direction and feedback to teams on work to ensure strategic alignment

  • Lead interactive design scaling from editorial marketing to e-commerce workflows

  • Drive information architecture for digital platforms like public web

  • Set direction for Content Management Systems

  • Guide print design across multiple formats such as direct mail and retail displays

  • Optimize creative work based on real time in-market results

  • Recruit, coach, develop, and retain top creative talent

  • Drive collaboration across Square organization to ensure a consistent, integrated and synergistic customer experience

  • Work with stakeholders across the entire company

  • Effectively manage up to ensure the teams work, strategy and direction are understood and in accordance with broad company goals

  • Manage and support team of project managers who drive the execution of projects

  • Be a strong and tireless User Experience advocate

  • Protect the integrity and expression of the Square brand

  • Manage overall quality of creative output

  • Manage creative production and operations with a focus on efficiency and effectiveness

  • Partner closely with engineering for, online shop, onboarding as well as other teams

  • Motivated by a company that has a strong sense of mission and strict moral compass and will actively participate in upholding those values


You have: 

  • Experience leading a marketing design organization
  • A cross-functional, collaborative mindset
  • Understanding of and past partnership with a product organization
  • Passion for building diverse, high-performing teams and experience scaling a team
  • Past work across a variety of mediums including print, interactive and retail

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.