We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

• Lead the Voice of the Customer Team (currently two direct reports)
• Starting from our current foundation, build out strategy and process to create a world class Voice of the Customer program
• Conduct ‘Deep Dives’ into specific product areas for company stakeholders
• Attend meetings with Product/Design to influence roadmaps
• Use VOC reporting to provide insights to the Customer Success Team
• Assist with other VOC responsibilities as needed
• Help insure product update communication is flowing from our Product teams to our Customer Success training team
• Help the VOC team quickly respond to emerging issues
• Respond to requests from across the company connecting stakeholders with the VOC feedback they are looking for
• Ensure the VOC provides accurate feedback to Product, Marketing, and Development Teams at Square on live products
• Use VOC information to influence Product/Design discovery for new product ideas
• Help the department, and at times the entire company, be as close as possible to the customer
   

• Experience developing or operating consumer listening and insights capabilities in consumer-centric organizations
• Operation and application of a VOC system
• Exceptional communication skills – visual, written, presentation
   

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.