Product Manager - Risk

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Job Description

One of our most important assets is trust --- as a seller, the ability to focus on running a business with the knowledge that Square has your back if things go wrong. Trust goes both ways; we also need to trust our sellers to run legitimate businesses that serve their customers. We protect our sellers against organized fraud rings, scammers, and other bad actors, while innovating new technology that enables more good customers and reliably scales to accommodate new use-cases within and beyond risk.

As a Product Manager on Risk, you will be responsible for defining product strategy and driving product initiatives from inception through execution. In this role, you will collaborate closely with engineers, data scientists, analysts, designers, and other cross-functional team members to ensure that our services and products build trust. If you love delivering software that improves the lives of business owners and their customers, we want to work with you!

You will:

  • Help shape and drive the vision and strategy for Risk

  • Perform research to understand the market, customer needs, and existing solutions and experiences

  • Define, document, and communicate objectives, requirements and constraints for product initiatives and releases

  • Prioritize a roadmap and champion requests from customers with strategic priorities in mind

  • Collaborate with engineers and designers to edit the services and products and deliver achievable projects

  • Influence key stakeholders throughout Square in order to align resources and prioritization

Qualifications

Qualifications

You have:

  • Demonstrated leadership, and the ability to work well with and support engineers, designers, and data scientists

  • Strong customer empathy and experience shaping product direction and execution based on customer needs

  • Excellent interpersonal, communication, organization and prioritization skills  

  • Comfort in a fast-paced and dynamic environment, and an ability to navigate ambiguity and balance competing demands

  • Experience shipping and iterating on successful products with cross functional teams  

  • Creativity, strategic thinking, and a proven ability to innovate

  • An analytical and metrics driven work style

  • Passion for Square and new technology

  • 4+ years of product management experience or equivalent

Ideal candidates may have:

  • Payments, Risk, or Security experience

  • Developed and iterated customer facing UIs

  • Designed internal or external APIs

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.