Caviar Account Manager

  • St. Louis, MO
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

You will:

  • Build and maintain strong, long-lasting customer relationships

  • Help your accounts select restaurants, plan orders, and generally ensure they have the best possible experience with Caviar

  • Network within your companies via phone and email to identify new opportunities to drive business for Caviar

  • Monitor your accounts and proactively reach out to prevent churn or frequency decreases

  • Listen to and share feedback from customers with product, operations, and marketing teams to improve the Caviar ordering experience and product

  • Assist with challenging client requests and escalate issues as needed

Qualifications

You have:

  • A BA/BS degree

  • 1-2+ years of experience in account management, or a similar client-facing role

  • An analytical, structured thought process with the ability to assess business opportunities, read prospective buyers and meet that need with a successful sale

  • Critical thinking and decision making abilities to successfully operate within a fast-paced, constantly changing environment

  • Excellent written and verbal communication skills

  • Proven ability to multi-task and follow through while paying strict attention to detail

  • Strong familiarity with professional software and relationship management tools, e.g. Google Docs, Salesforce, Docusign, MS Excel, Yesware etc.

  • Coachability, interest in implementing feedback, and dedication to continuous learning

  • A team player with an infectiously positive "do what it takes" attitude with the ability to inspire passion in others

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.