Caviar Account Manager Lead

  • St. Louis, MO
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

Qualifications

You will:

  • Work closely with the Account Manager Lead to expand our existing team in a new location

  • Hire, train, coach, develop, and manage a team of account managers to strategically drive management and sales nationwide

  • Use company data tools to develop daily tracking and reporting of key performance metrics and translate these metrics into actionable strategy

  • Cultivate successful retention and upselling of accounts from each team member through recognition, leaderboards, and awards, and lead effective coaching sessions and team meetings

  • Identify opportunities to improve effectiveness and efficiencies with templates, tools, training, and coaching

  • Coordinate with the account manager lead to ensure proper communication and alignment across teams

  • Be a respected leader while maintaining our collaborative and dynamic team culture

  • Develop clear performance benchmarks and goal-setting processes

  • Cultivate an open, collaborative culture while building self-motivation and competition

  • Grow professionally by leading a high-impact, results-oriented team at one of the world’s most exciting technology companies

 

Qualifications

You have:

  • A minimum of 1 year management experience

  • A minimum of 4 years experience in an account management or similar client-facing role

  • Strong familiarity with Salesforce, Google Docs, CRM tools, account management strategies, and processes

  • Experience working cross-functionally across roles and geographies and the ability to coach and influence others

  • Strong communication skills and ability to consistently keep colleagues, team members and other stakeholders aligned, both within Caviar and Square more broadly

  • A proven ability to get things done, manage your time and prioritize for impact

  • Solid understanding of product development, and can provide value-added feedback and technical insights to our Product and Engineering team

  • A team player with an infectiously positive "do what it takes" attitude with the ability to inspire passion in others

  • Excellent written and verbal communication skills

  • Familiarity with SQL and Looker is a plus

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.