Learning and Development Specialist

  • San Francisco, CA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

The headline:

The Learning and Development (L&D) Specialist works with our catering Captain fleet to ensure best-in-class new hire training, standard onboarding processes and content creation, continued development of Captains, and strategic thinking around maximizing performance and positive behaviors in the field.


Some history:

Square recently acquired Zesty, a white glove corporate catering service, to integrate with its Caviar business. Through our Zesty business, we service the top tech companies in the Bay and deliver food from the healthiest, tastiest, best restaurants around. Our clients love working with us due to best-in-class service, support, and hospitality. How do we accomplish this, you ask? Through an amazingly dedicated group of caterers and inventory workers we call Captains.


The Zesty Captain responsibilities range from inventory management, interacting with restaurants, traveling to and from our main hub to client sites, and ultimately providing a food catering service for corporate clients.


Job Summary:


Were looking for someone who is passionate, analytical, and loves teaching and training to help the Captain team learn and grow! Youll ensure that the Captains are equipped with the knowledge and skills they need in order to be successful in their role, as well as provide opportunities for further career growth and development. Your focus will include new hire training, standard onboarding processes and content creation, continued development and strategic thinking around maximizing performance and positive behaviors in the field.


You will:

  • Assess the current state of affairs with regards to training efficacy and consistency

  • Work with our Hub Managers and operational Leads to determine the workflows and elements for optimal training processes

  • Work with our staffing agency and legal team to incorporate any legally required policies and information

  • Design training programs, content, and processes that are standardized and take into account the nuances of an operationally intensive and often dynamic workweek

  • Create a training manual that encompasses the various workflows and allows Hub Managers to hand off training to their direct reports with certainty around consistency and thoroughness

  • Create a system & schedule for continual feedback and updating of the training program

  • Your training programs and manuals will be designed to...


    • Set new hires up for success by developing the necessary skills and knowledge for the role while also creating an amazing onboarding experience  

    • Develop soft skills of Captains to optimize the client experience

    • Improve Captain workflow and drive efficiency

    • Build the level of both technical food service delivery and positive customer engagement across the team

    • Prepare Captains for a fast-paced and dynamic environment

    • Enable a high performing, responsible and positive environment and culture



You have:


  • 3-5 years of experience in organizational development, talent development, training and development or related field

  • Knowledge of learning theory, instructional design, adult learning principles

  • Strong public speaking, teaching, and coaching skills with a desire to see others succeed

  • An analytical, data-focused mindset with a track record of success in a metrics-driven environment

  • A deep understanding and experience in performance analysis, training facilitation, and instructional design

  • A willingness to get your hands dirty to understand the problems that face our customers and our team

  • Experience with e-learning development tools and educational technology a plus

  • Experience with food safety and hospitality training a plus.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.