Business Analyst, Account Management

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Squares Account Management organization works with Squares largest merchants to grow their businesses and to deliver insights to Squares product teams. We aim to use data to shape merchant engagement strategy, to measure & improve team impact, and to help inform Squares product roadmap. We are looking for a Business Analyst to join the Account Management Strategy & Operations Team to power Account Managements strategy, analysis, processes, and tools to drive revenue growth and efficiency.

In this role, you will increase the productivity and revenue impact of the Account Management team through a combination of analyses, initiatives, and process improvements. You will need to synthesize insights through the vast amount of data captured by Square and develop actionable strategies that will help grow our sellers and their engagement with Square. You will work closely with leaders in the organization and cross-functional partners to drive program strategy and execution. The successful candidate will possess a passion for innovative analysis, processes that scale, and the ability to develop findings and recommendations that transcend the numbers.

You Will:

  • Develop and deliver performance analysis and program recommendations to inform executive decisions

  • Identify tools, processes, and automation that will improve Account Management operations

  • Own the Account Management team metrics, reporting, and dashboards we use to run the business

  • Evaluate the efficiency of Account Management channels & new initiatives and advise Account Management leadership on where to focus to maximize returns

  • Interact regularly with stakeholders across all areas of the company

 

Qualifications

  • Bachelor degree required, with a major in an analytical or technical field strongly preferred

  • 2+ years of analytical experience, ideally in analytics, business operations, finance, or consulting

  • Expertise in data analysis and manipulation using database (SQL) and Visualization tools (Tableau, Looker, Excel, etc)

  • Demonstrated experience applying quantitative analysis and logical reasoning to drive business outcomes

  • Creativity in developing actionable analysis and recommendations

  • Strong communication skills and business acumen

  • Self-starter and high degree of motivation to go above and beyond the task at hand

  • Ability to succeed in a collaborative, fast-paced environment

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.